OFFICIAL CIG RESPONSE ADDED TO POST –
submit a ticket to our support team
Tried to submit a ticket on 3 different browsers from 2 different computers and the submit system is broken. Its wont let you submit a request without filling in a field that you cannot fill in. What a coincidence!
I just tried this on my account and didn’t have an issue with any of the dropdowns of form fields. Are there any extensions running on your browser that might prevent the menus from working as intended?